User Scenarios
Introduction
This document outlines detailed user scenarios designed to validate the functionality, usability, and robustness of the Slate to Banner integration. These scenarios cover various user types and workflows, simulating real-world interactions to ensure the system meets user needs.
Objectives
Test system functionality across diverse user profiles and contexts.
Identify potential pain points and areas for improvement.
Validate end-to-end workflows, ensuring a seamless experience.
Ensure accurate data processing and system responses.
Scenario Format
Field | Description |
|---|---|
Scenario ID | A unique identifier for the scenario. |
User Type | The type of user (e.g., new applicant, transfer student, admin staff). |
Scenario Description | A detailed description of the workflow or interaction being tested. |
Preconditions | Any setup required before the scenario begins. |
Steps to Execute | Step-by-step instructions to execute the scenario. |
Expected Outcome | The expected result of the scenario. |
Actual Outcome | The observed result during testing. |
Status | Indicates whether the scenario passed or failed. |
Assigned To | The individual or team responsible for resolving issues. |
Sample User Scenarios
Scenario 1: New Applicant Workflow
Field | Details |
|---|---|
Scenario ID | USR-001 |
User Type | New Applicant |
Scenario Description | Validate the process of a new applicant filling out and submitting the application form. |
Preconditions | User has access to the application portal and has created an account. |
Steps to Execute |
Log into the application portal.
Start a new application.
Fill out all required fields, including personal information, enrollment preferences, and academic history.
Review the application and submit. | Expected Outcome | Application is successfully submitted, and a confirmation email is sent. | | Actual Outcome | Confirmation email delayed by 15 minutes (needs optimization). | | Status | Passed with notes | | Assigned To | QA Team |
Scenario 2: Transfer Applicant with Missing Documents
Field | Details |
|---|---|
Scenario ID | USR-002 |
User Type | Transfer Applicant |
Scenario Description | Validate the error handling and notifications for a transfer applicant missing required documents. |
Preconditions | User has partially completed an application and uploaded some documents. |
Steps to Execute |
Log into the application portal.
Navigate to the "Document Upload" section.
Attempt to submit the application without uploading required transcripts. | Expected Outcome | System displays an error message: "Please upload your transcripts to complete your application."| | Actual Outcome | Error message displayed correctly. | | Status | Passed | | Assigned To | QA Team |
Scenario 3: International Student Application with Housing Request
Field | Details |
|---|---|
Scenario ID | USR-003 |
User Type | International Student |
Scenario Description | Validate the workflow for an international student requesting on-campus housing. |
Preconditions | User has access to the application portal and selected the international student type. |
Steps to Execute |
Start a new application as an international student.
Fill out the housing request section.
Submit the application and review the housing confirmation message. | Expected Outcome | Application submitted successfully with housing request details included. | | Actual Outcome | Housing request confirmation displayed. | | Status | Passed | | Assigned To | Admissions Team |
Metrics
Metric | Value |
|---|---|
Total Scenarios | 12 |
Completed Successfully | 10 |
Issues Identified | 2 |
Resolution Rate | 83% |
Recommendations
Enhance Error Messages
Ensure clarity and relevance of all error messages.
Optimize Email Delivery
Investigate delays in sending confirmation emails.
Expand Scenario Coverage
Include additional edge cases, such as re-admit students with dual citizenship.
Re-Test Problematic Scenarios
Validate fixes for identified issues through follow-up testing.